Terms, Privacy & Cookies — d-a.studio

Last updated: [7/july/2026]

1. Terms & Conditions

1.1 About Us

d-a.studio ("we", "us", "our") is a mobile luxury barbering and head spa service. We do not operate from a fixed retail premises — services are delivered at client homes, private residencies, and select festivals/events across the United Kingdom. By booking a service with us, you agree to the terms below.

Contact: info@d-a.studio

1.2 Bookings

  • Bookings are made via our website, email, or phone.

  • For individual client bookings (client's home, our location, or festivals attended as a client), no upfront payment is required to confirm a booking.

  • For corporate and event bookings, a deposit or full payment in advance may be required — see clause 1.4.

  • We reserve the right to decline or cancel a booking at our discretion, including where the requested location falls outside our serviceable area.

  • A minimum call-out radius/fee may apply — see current pricing on our website.

1.3 Cancellations & Rescheduling

  • Clients may reschedule or cancel free of charge with at least 24 hours' notice.

  • Cancellations or no-shows with less than 24 hours' notice will be charged the full price of the booked service.

  • Where a deposit has been taken (corporate/event bookings), it is non-refundable under any circumstances, including cancellations made with more than 24 hours' notice.

  • We will make reasonable efforts to reschedule appointments affected by circumstances outside our control (traffic, weather, illness) at no extra cost.

1.4 Payment

  • Prices are as listed on our website at the time of booking and are inclusive of VAT where applicable.

  • Individual clients (home visits, our location, or festivals attended as a personal client): payment is made at the time of service, via card or other accepted method.

  • Corporate and event bookings: payment terms are agreed in advance and may require a deposit or full payment upfront, as set out in the corporate booking agreement.

  • We reserve the right to amend pricing at any time; confirmed bookings will honour the price agreed at time of booking.

1.5 On-Location Service Requirements

Home/private residence bookings: The client must provide a suitable space with access to power and water (where required for head spa treatments) and reasonable working conditions.

Our location: Where a service is provided at our own location rather than the client's, standard appointment terms apply as set out in these terms.

Festivals & events: Services are provided on-site under conditions arranged with the event organiser. Availability, pricing, and treatment options may be adjusted for the event format.

In all cases, we reserve the right to decline to perform a service, or to stop a service partway through, if the environment is unsafe or unsuitable, without full refund where work has already commenced.

1.6 Health, Safety & Patch Tests

  • Clients must disclose any relevant allergies, skin conditions, scalp conditions, or sensitivities prior to treatment.

  • A patch test may be required in advance of certain head spa treatments; we are not liable for adverse reactions where a client has failed to disclose relevant information or declined a recommended patch test.

  • We reserve the right to refuse or adjust treatment based on visible skin/scalp conditions for the safety of the client.

1.7 Age Policy

  • Clients under 16 must be accompanied by a parent or guardian, who must remain present throughout the appointment.

  • We reserve the right to decline services to minors at our discretion.

1.8 Right to Refuse Service

We reserve the right to refuse or terminate service to any client behaving in an abusive, unsafe, or inappropriate manner, without refund.

1.9 Photography & Social Media

With the client's consent, we may photograph work completed for portfolio and social media use. Clients may decline this at any time by informing us before or during the appointment.

1.10 Liability

  • We carry [public liability insurance — insert details if applicable].

  • Our total liability for any claim arising from our services is strictly limited to the value of the service booked, except where liability cannot be excluded by law (e.g. death or personal injury caused by negligence).

  • We are not liable for indirect, consequential, or incidental loss, including but not limited to loss of earnings, missed events, or emotional distress.

  • We are not liable for pre-existing damage, wear, or conditions at the client's property, nor for issues arising from information the client failed to disclose (allergies, skin/scalp conditions, property hazards).

  • Any claim must first be raised in accordance with clause 1.11 (Complaints & Right to Remedy) before any refund, chargeback, or dispute is pursued.

1.11 Complaints & Right to Remedy

If you are not satisfied with any aspect of your service, you must notify us within 12 hours of the appointment at info@d-a.studio, giving us the opportunity to review and, where appropriate, remedy the issue. Claims raised after this window may not be eligible for a remedy, adjustment, or refund. This does not affect any statutory rights you may have under UK consumer law.

1.12 Governing Law

These terms are governed by the laws of England and Wales.

1.13 Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page.

2. Privacy Policy

2.1 What We Collect

When you book a service, contact us, or use our website, we may collect:

  • Name, email address, phone number

  • Location/address for mobile appointments

  • Payment information (processed securely via our payment provider — we do not store card details)

  • Health-related information you disclose relevant to treatment safety (e.g. allergies, skin/scalp conditions)

2.2 Why We Collect It

  • To manage and deliver your booking

  • To communicate with you about appointments

  • To process payments

  • To improve our services and website

  • Where legally required (e.g. tax records)

2.3 How We Store & Protect It

Data is stored securely via our booking and hosting systems (Hostinger) and is not shared with third parties except as needed to deliver our service (e.g. payment processors) or where required by law.

2.4 Your Rights (UK GDPR)

You have the right to:

  • Request a copy of the data we hold about you

  • Ask us to correct or delete your data

  • Withdraw consent for marketing communications at any time

  • Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, contact us at info@d-a.studio.

2.5 Data Retention

We retain client data only as long as necessary for the purposes above, or as required by law (e.g. financial records for 6 years).

3. Cookies & Analytics

3.1 Cookies

Our website uses cookies to ensure it functions correctly and to understand how visitors use the site. Cookies are small text files stored on your device.

3.2 Analytics

We use Google Analytics to understand website traffic and usage patterns (e.g. pages visited, time on site, general location, device type). This data is anonymised/aggregated where possible and is used to improve our website and services — it is not used to personally identify you.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your cookie preferences via your browser settings.

3.3 Managing Cookies

Most browsers let you refuse or delete cookies. Note that disabling cookies may affect the functionality of some parts of our website.

Questions? Contact us at info@d-a.studio.